Tuesday, May 5, 2009

Running

I decided a while back that I needed to get back into shape. Needless to say I did little about it about other than taking long walks when time and weather allowed. Until yesterday that is. I have two goals in starting an exercise program.

First, is an overall concern for better health. My mother recently had bypass surgery. Now my mother is very active, and fit, she skis, bikes, works out regularly, and pays attention to her diet, so needless to say it was a shock to all of us. So that made me think about my own health and while I try to eat well, working as a bartender does not lend itself to good habits.

Secondly, I have noticed that my strength and conditioning are not what they used to be.

So before jumping in the shower I did some crunches and push ups. Went until I was fatigued (it did not take much) and I felt good afterward.

With the nice weather I decided it would be a good day for a run. I set out with the idea that if I could go 30 minutes I would be pleased.

I am not much into the stretching thing and have never suffered because of it. I decided to warm up by walking until the blood started to circulate. As I was walking down our street, I intercepted my broth-in-law Mark walking the kids home from school. We walked and chatted for 5 minutes or so. Nice to see the kids and I was thinking in the future this would be a good time to go out. Hang with the kids for a bit and then hit the trail.

So how far did I get? Anyone have an extra pair of knees? Only half kidding. I went for about 15 minutes and made the turn back towards home. About 5 minutes into the return trip my knees started throbbing.

This is not a new occurrence. I have really bad knees from skiing competitively throughout high school. I was prepared for a little pain, and I was able to hobble home. But this does point to the fact that at my age I will need to ease into this work out thing. Next time I will put on my roller blades. My knees are still sore today, and really I should have known better. Roller blades, roller blades, roller blades. The pounding from running is just to much for my worn out knees.

Having said that, it felt good to get out in the sun and expand my lungs. The key now will be to see if I can keep it up.

Until next time.

Friday, April 3, 2009

The I Can’t Believe It File

I was looking through my notes for a good story idea and decided there were a number of things that were too small for a full story but could be used as a collection of rants. So I present The I Can’t Believe It File.

I feel the need to clarify something at this point. I do not hate this industry, I have worked with some really great people, and continue to, I would not have stayed this long if I did not enjoy it. Perhaps one day I will write about why I like serving. However, at the moment I feel like getting worked up about a few things.

I can’t believe some of the things that take place in restaurants. For example, I can’t believe you could own/manage a restaurant for more than a few months and not know what we use for pop glasses, what we use for water glasses and how we garnish our plates. How can you not know that we sell bottled root beer, and not fountain? I Can’t Believe you don’t know your own product.

I am one of the worlds worst spellers, I need to spell check everything and would love a phone that spell checked text messages. Yes it’s that bad. Having said that, we live in a technological age with all kinds of programs to help with spelling, grammar and all manner of things related to publishing documents. Perhaps this reliance on computers to fix our mistakes explains why people do certain things. People have become lazy. What other explanation is there for some of the things I have seen. As an example read the following story. We get a daily fish order, and thus our menu changes on a day to day basis. I have seen several things happen with this. For example, one day we ran a rib special (I know, a rib special at a seafood restaurant?!?!), the price was set at $14.95, except the menu said $4.95. One word Tweedledum, proofread. I Can’t Believe It.

I have had several guests comment on the perceived work ethic of our owners. A few Saturdays ago we had a packed house, no hostess, no busser and not enough floor staff. There was a couple at the bar waiting for a booth to become available. After about a 20 minute wait a booth opened up. Instead of cleaning the table so the couple at the bar could be seated, Tweedledee runs around looking for the server, and then stands and watches her buss and set the table. I wait for him to come and walk the couple to the table, five minutes pass and no sign of Tweedledee. Eventually, he yells across the store for me to seat them. I seat the couple and when I arrive back at the bar some of my guests comment on it, stating their shock at his work ethic. Something like this happens on a weekly basis, and I Can’t Believe It.

I can’t believe Kiss Ass came in for dinner with his wife on his night off. How romantic.

I am constantly stunned at how few people really understand the concept of teamwork. A few weeks back we had a staff meeting. This was an opportunity for the Tweedles to formally introduce themselves. It was also an opportunity for them to explain their concept and clarify some issues. One of the points they stressed was teamwork, they talked about supporting one another, running each others food, busing tables, etcetera, and etcetera,. If you run another tables food you should offer the guests P&P (parm and pepper), this was something the Tweedles talked about at our staff meeting, as this was not being done on a consistent basis. I am sure you can guess what I observed the very next day. Practice what you preach Tweedledum. I Can’t Believe It.

I Can’t Believe how many guests send food back. This is true regardless of what type of restaurant you work in. Guests are constantly sending food back and some of the reasons are truly amazing. On the flip side, I Can’t Believe how personally chefs and cooks take this. Guests send food back for the most ridiculous reasons, and when they do, the kitchen staff goes absolutely ballistic. Instead of fixing the problem, they rant for a good five minutes. I Can’t Believe they can’t see the big picture.

It felt good to get that off my chest. Have a nice week.

The Barman

Monday, March 30, 2009

I’ll Never Do That Again (yeah right?!?)

Stop me if you have heard this story before, as I am sure something similar happens somewhere every week.

I am not a big drinker, never really have been, don’t get me wrong, I am no saint. I spent five years at boarding school, and six away at university, not to mention the influence of the industry I work in. Most of us unwind with a drink or two after work, and we do not always stop after one. Before Saturday night, I would have been hard pressed to recall the last time I was truly drunk. Saturday night was different.

Saturday night my sister, Susan, held a surprise 40th birthday party for her husband, Mark. Mark is a firefighter and a dedicated father of three, but he is also a former high school quarterback, get him together with his buddies and the man can party like a rock star.

I spent a good part of the day helping Susan set up for the party. She did a good job of getting him out of the house, telling him his present was arriving sometime that day, but that they could not give her a specific time. When you think about it, she was being completely honest. His present was the party, and in truth she did not know how long it would take to set up. She rented a dance floor that Luke (my other brother-in-law) and I put together in the living room after we moved all the furniture to the garage. Luke then set up the stereo with an old set of speakers I lent Susan for the occasion (more on that latter). She even rented a tent that we set up outside the sliding doors at the back of the house, to serve as the bar area. Luke managed to secure a keg and Susan was able to keep everything out of Mark’s way by storing everything at our mother’s house.

Susan had arranged the surprise well in advance, and everyone did a great job of keeping Mark in the dark. Anticipating the copious amounts of alcoholic beverages that everyone was likely to consume, Susan had arranged for people to take cabs or stay over at friends and relatives in the neighborhood. No need to worry about drinking and driving, and perhaps this goes a long way to explaining my behavior.

By the time I arrived at 11:30pm, there was still a good crowd and everyone was in full drunken party mode. One of these days I will sit down and tell you about the restaurant I worked at after I graduated from university. It was a great place to work and I made some good friends while I was there. Ivan was a career server and supplemented his income with a woodworking shop he had set up in his garage. He was married with three children, and a typical maritimer. That is to say, he could drink like a fish and had a very high tolerance for alcohol. Ivan had some great expressions, some of which I have adopted myself. For example, every time we sat down for a beer he would follow the first mouthful with a satisfied sigh and proclaim; “that tastes like more.”

Saturday night that first taste of draught tasted exactly like more, and more, and well you get the idea. By the time I left to walk home, somewhere around 3:00am I was officially three sheets to the wind, feeling no pain, juiced, laced, stewed, totaled, and generally !@#$%^ up. Susan went with an 80’s theme, and everyone really got into the spirit of the occasion, great music and great people. Speaking of music, do you remember those speakers I lent to Susan for the party? Well I only have one now. If you have never experienced a blown speaker let me tell you I am certain it is better to be a little out of it. First the foam around the woofer blew across the room. This was followed by a loud whoop and column gossamer smoke rose from within the wood box. You are probably thinking this signaled the end of the party. Hey not so fast. A little thing like a blown speaker is not about to slow down this crowd. Out comes an ipod and portable speaker system and we barley skipped a beat.

Getting out of bed the next morning was an adventure. In fact, I had to attempt the maneuver twice. The first effort left me feeling dazed and confused. Fortunately I was able to sit back down before falling head first into the bedside table. How ironic would that be, walk home safely in a drunken stupor, only to get myself injured crawling out of bed the next morning?

I wandered downstairs for breakfast, washed two Advil down with a bottle of Gatorade (the only real hangover cure) and then drew myself a long hot bath to sooth my full body aches. Feeling much better, I crawled back into bed and called a friend for comfort and support. I received none, not that I really deserved or expected any, but a man can hope can’t he?

Mid day was fast approaching, so I had four hours to get myself in some kind of condition to work that night. It was at this time I first thought, “I’ll never do that again.” I took a small amount of solace from the fact that both Mark and Luke were apparently in much worse shape than I. Unfortunately, in this case solace did not cure my headache. I spent most of the day in bed.

Sunday was a complete write off and fortuitously the restaurant was slow. Not sure I could have handled a busy night. Fortunately I have been serving long enough that I could do it in my sleep, a fact some of my guests that night can attest to I am sure. The ribbing I took from the rest of the staff was well deserved and in some ways kept my spirits up. Sunday’s we close early, for which I was extremely thankful. I stumbled through the front door, no longer suffering from a hangover, but exhausted and in need of sleep. Once the front door was closed I made a beeline for my bed. Oh how I longed for sleep. I swear, “I’ll never do that again.”

The Barman

Monday, March 16, 2009

Bad Timing

I raised the subject of bad timing not that long ago and I have some further observations on the subject. As I recall, the subject of bad timing came up previously with regard to Tweedledum and the issue of inventory. While I could spend a great deal of time ranting about inventory, and I will at some point, it has become clear to me that Tweedledum suffers from bad timing and a sever lack of judgment.

A few weeks back, on a very busy Saturday night I was bar-tending as I often do. Things started out poorly and went downhill from there. I had no bar back, no cocktailer and quickly ended up deep in the weeds, with all four booths filled, all five high-tops, about 10 people at the rail (or wood), and service chits a mile long. In desperate need of help, I asked a server to get the MOD to take care of service. Mary came to my rescue and was working her way through the chits, when Tweedledum decided now would be a perfect time to talk about next weeks schedule. They get into a protracted conversation, meanwhile the printer continues to spew drink orders like it’s the fountain of youth and a bus load of blue hairs have just arrived. Pure chaos, but Tweedledum is oblivious to the immediacy of the situation.

As I come back to the bar to close a few tables she is blocking my entrance to the bar and is unaware of my presence. My first instinct is to scream at her about the need to serve guests and to focus on the here and now, not what’s going to happen next Sunday afternoon. I hold my tongue, actually I almost bit through it, but that’s not important. Eventually the rest of our staff arrives and sometime near closing time I finally emerge from the weeds.

Talking to our executive chef Jack at the end of the night reveals the depths Tweedledum will go to in order to demonstrate her skills in the area of timing and judgment. The incident at the bar took place around 5:15pm and was in part due to an unexpected early rush. Jack informs me that at about 6:00pm Tweedledum jumped on line and started to make her self dinner. We are in no way through the rush, the board is full of chits and we are on a 30 to 40 minute wait. Is there a better time for the owner to jump on line and start her own meal? I mean really, you supposedly worked as a bartender, and it does not take a genius to figure out when the store is busy. Or maybe I have not given my fellow servers and cooks the credit they deserve. Perhaps it does take a genius and we are all in the wrong line of work. Perhaps the solution to the world’s problems can be solved by the servers, bartenders and chefs of the world. Wow, what a concept. Then again, perhaps I have given Tweedledum too much credit.

You might think this was enough when it comes to the subject of bad timing, but alas I have one more story. It has become a regular practice of the Tweedles, to entertain friends and family at the restaurant. On a theoretical level I am perfectly fine with this. The demands of owning a restaurant make it very difficult to have a social life and we are by nature social beings, so why not. In fact, as guests, they are low maintenance; they tip very well, and then comp everything, so you don’t have to tip out.

As you may have guessed the issue is with timing. For some reason they do not feel the need to wait until after the rush to entertain, and more often than not, sit down on Friday or Saturday night the second we get on a wait. I drove our Head Chef home the other night and we talked about this phenomenon. He informed me that at first it pissed him off, but that he no longer lets it get to him. He simply places their order in line with the others just like any other table, and if the board is really full, he puts them last.

All this simply demonstrates the truth of life in the hospitality biz. When it comes right down to it, the inmates run the asylum.

I am fascinated with their inability to get it. I suppose it just demonstrates one of my theories on life. You see, the problem with common sense is that it is not really all that common.

Until next time,

The Barman

Wednesday, March 11, 2009

Just a Note

If there is anyone out there who started to follow this blog I owe you an apology. I have been distracted lately and have neglected the blog. I have renewed my commitment to writing and will be posting consistently from now on.

I have added one new feature to the site however. I am an avid reader and have decided to add a list of the books I have read most recently. If you have comments or would like to know more about a particular book let me know.

The Barman