Monday, October 15, 2018

Johnny Buco

Several years ago, I worked for a preeminent Toronto Chef. Well, that's not entirely truthful. I worked at one of said chefs restaurants as a line cook. It was a big step up for me at the time. While I had worked in restaurants for years, this was only my second full time cooking position. Additionally, it was a significant step up in food quality. I mean, this was a well known Chef with many top rated restaurants. And while this was not one of his flagship stores, there were still very high expectations from the dinning public.

Working in that kitchen was amazing. Our head Chef was very good, and our Sous Chefs were remarkable. They saw early on, that while I did not have the skills and experience of the other line cooks, my work ethic combined with my willingness to learn was beyond reproach. By the time I left my position there, I was by far a superior line cook. In fact, when I finally moved on, I had three job offers, including an offer to help open the newest store for that company.

I learned so much there and I own a big thank you to the chefs that mentored me while I was there. This is not to say things went smoothly all the time. I had plenty of over and under cooked steaks, I struggled with breakfast service, and more than a few times heard it from the Chefs. We don't need to rehash all the gory details, but there is one story in particular that I would like to tell.

While I was learning and progressing well, there was one thing that early on, gave me a great deal of trouble and many sleepless nights. I started on the Veg station. I suppose this is a good time to explain how most kitchens are set up. The area in a kitchen where the majority of the food is prepared is called the line. Salads and deserts are often prepared at a secondary station. On one side of the line stands the Chef, on the other side are the cooks. When a server places an order, it prints up on the Chefs side of the line and he/she calls out the order to the appropriate station on the other side.

Generally as you walk down a line you will start at the Veg station, and this is pretty much as it sounds. This is the station where plates are prepared with both vegetables and starches. The Veg station is generally next to the Grill. The Grill station is where steaks, burgers, as well as other grilled items such as salmon are cooked. Generally, the Veg and Grill cook work very closely together as the Grill cook, relies on the Veg cook to set up plates for the food being prepared on the Grill. For example, if you order a steak, with seasonal vegetables and roasted potatoes, the Grill cook will prepare your steak and the Veg cook will do the vegetables and potatoes.

Generally there are two more stations, the Sauce and Fish station followed by the Pasta Station. During my time at this restaurant I started on Veg and moved my way down to Pasta, learning how to cook and prepare every item on our menu.

As I mentioned previously the Veg and Grill stations work very closely together often relying on one another to complete plates and orders. There was one glaring exception to this when I started at this particular restaurant ...

OSSO BUCO

Osso Buco consists of a cross cut veal shank, braised with vegetables, white wine and beef broth. When it is done right, it is without a doubt one of the most mouth watering, tender and delicious cuts of meet you will ever experience. Ours was served on creamy polenta, another delectable bit of European cuisine.

If you have never cooked Osso Buco, let me tell you, it is not easy. To get the perfect tenderness requires skills that I did not have at the time of my initial employment there. I struggled to get it just right. Being a shank, Osso Buco is a large round cut of meat with a large round bone in the middle of it. Osso Buco literally means, bone in hole, I kid you not. The idea is that you cook it until the meat separates from the bone and becomes incredibly tender. For the life of me, I could not figure out how to do this. One of the Sous Chefs (who is now my best friend) kept explaining that I would know it was done when it popped. For two weeks, I had no idea what he meant. I also knew that this dish was the hill I would either thrive on, or die on, and I was not ready to die.

I eventually learned that 'pop', is the expression used to describe what happens when meant finally separates from the bone during cooking.

While I worked at this particular restaurant, the menu was changed every season, so every three months we had to learn to cook and plate new dishes. While I absolutely hated this for the first 9 months I worked there, I came to appreciate how valuable this was in my journey to becoming a Chef.

As mentioned previously, for the most part, meat comes from the Grill, and veg and starch come from the Veg station. Because Osso Buco could not be cooked to order (it takes several hours) I was put in charge of preparing it. As a result, the entire Osso Buco dish was prepared and plated on the Veg station. And I was the Veg cook. Leaning to cook Osso Buco, is how I learned to never ask a chef how long it takes to cook something, especially meat, it takes as long as it takes. Every oven is different, every cut of meat and every piece of meat is different.

As it happened, I started right at the beginning of a menu cycle. And keep in mind, when I started, I had no idea the menu changed every three months. I struggled for almost a full month with the preparation of this particular dish. But once I finally got it, I mastered it.

Image result for osso bucco

After three months, it was time for a menu change. My Chef wanted to keep the Osso Buco on the menu, the Chef who's name was on the front of the building did not. When it came time for a menu tasting, my Chef served my Osso Buco, to The Chef. The Osso Buco, stayed on the menu.

From that point on, my Chef trusted only me to prepare the Osso Buco and three months later when we changed the menu again, I had gained the nickname ... Johnny Buco

Thursday, October 4, 2018

More from My Super Fun Day

This post ended up being much longer than I had anticipated, so I decided to break it into two posts. So without further ado ...

The time is now 10:00 am and I am finally able to sit down and check my email. Nothing pressing so it's time to check and see how things are going out in the cafe. Everything appears to be running smoothly and I have time to chat with some of the students, staff and faculty. I don't want all of you to get the impression that I hate my job and everything about it sucks. That is so far from the truth.

There are a lot of things that I love about this job. I love that I get to interact with my customers. As a chef you don`t often get the opportunity to interact with the people who eat your food because you are in the kitchen. I also have a great schedule for a chef, I work days, get all my weekends and stat holidays off, as well as two weeks at Christmas. I also do not have a boss looking over my shoulder all the time, and seeing as my boss works at another location, I have a lot of latitude in terms of how I structure my day.

Speaking of my day ...

Time to check my email, and this time there is something there. When I was at North Campus earlier in the day, I picked up a couple of cases of bread. Late last week North Campus was low on bread (again) and borrowed a couple of cases from us. Now they have returned what they borrowed.  And guess what? They need more bread because someone left it out. Our bread for our sandwich station comes in frozen and we bake it in house. The bread sticks are supposed to be pulled and trayed the night before and then baked in the morning. Apparently, at North Campus, someone pulled the bread boxes but forgot to tray the sticks and put them in the fridge overnight, so the bread sticks have over proofed and can't be used. This can happen when you have predominantly new staff. But I do have one question.

Anyone who has ever worked in a kitchen knows, that the closing chef/manager should do a unit walk through at the end of the day. You do this to ensure that everything has been turned off (stove tops, ovens, flat tops, warmers, grill), check that the fridges are locked, the dishwasher is off, and that everything is put away.

So ... how ... the ... @#$% ... did ... the ... chef ... manager ... not ... see ... that ... product ... was ... left ... out? Seriously?

Oh and she also needs pizza dough and pizza cheese. I have very little freezer and fridge space, so I order what we need, what I know will get us to the next delivery day ... so, no ... for the third week in a row ... I do not have any extra pizza dough or cheese.

What's worse than working with a bunch of post menopausal women? Thanks for asking. Let me tell you. Working with passive aggressive post menopausal women.

I have one particular staff member who is very passive aggressive. She has some other issues as well, but I'll save those for the appropriate time. Miss passive aggressive is having one of her days. As I am working beside her, getting my prep done, she is mumbling under her breath. I have learned that it is wise to ignore this kind of thing. I am not a micro manager and I find it's best to let staff work out their issues without me getting involved and 95% of the time this works well.

Turns out she is upset that she is always stuck prepping vegetables. She hates cutting onions, and I really don't give a you know what. Again, I do not like to micro manage, and division of labour within each station should be handled by the individuals working that station. Additionally, when one of her coworkers was not in for a few days last week, she could have used that as an opportunity to do some other prep. Instead, she got her you know what in a bunch, because her coworker took a few days off. As a result, Miss passive aggressive, did as little work as possible and pissed everyone off.

I have had a chat with our passive aggressive friend and explained that she needs to be more of a team player. I have also explained that if she can not work well with others, there are other stations (such as pizza) where she can work on her own. She did not like that. Not at all.

My day ended with me emailing my boss to remind him to send my sales reports from the previous day. This is supposed to be done in the morning, but things happen and sometimes he needs a gentle reminder, not a big deal, but it does disrupt the flow of my day.

And that my friends, was my super fun day.

Tuesday, October 2, 2018

My Super Fun Day

I had such a great day today, that I thought I would share it with all of you. And fair warning, yes, I am being sarcastic.

As usual, I woke up at 6:00 am this morning. My routine is to get the kettle going first thing. This is followed by two scoops of coffee in the French Press (I like to use a mix of dark roast and espresso), and these days some rolled oats in a bowl, with some cinnamon and brown sugar. Turn on the TV in the living room, and start watching SportsCentre with Jay and Dan. A few minutes later when the kettle boils, hot water goes into the French Press and the bowl. Eat breakfast and enjoy my morning coffee, followed by a shower and off to work. I am usually out the door about 7:45 and at work around 8:00 am. I am not a morning person so the slow pace suits me well.

Image result for french press


This morning I had to stop by the North Campus to pick up the ready to go items we sell, boxed sandwiches and salads, snack boxes and that kind of thing. From a business standpoint, it makes sense to have these things made at the main campus, it's also on my way to my campus and allows me to combine visits. I do a pick-up twice a week and usually I have to wait for 10 or 15 minutes as they put the finishing touches on the items I have ordered. This works well, as it gives me some face time with my boss and allows me to visit with the staff at the North Campus. They have a great group of people there, and I probably would not be writing this blog if I was the Chef Manager there.

Making the stop at North Campus means that I don't get South Campus until about 8:30 am. I learned a long time ago, that it is very important to say high to everyone you work with as you come into work. This may seam like a waste of time, but trust me, it's super important. Everyone, and I mean everyone, wants to be acknowledged, taking a few minutes to greet everyone by name can make a significant difference in the general mood of a workplace. When you do this, you are telling each and every individual that they are important. I do this every day. I also think it is important to say goodnight/goodbye/see you tomorrow to everyone as they leave. I am trying to get my staff to do this and while I have seen great improvement in the morning greetings, the end of day is still an issue.

It apears most everyone is in a good mood and off to a good start this morning. And then I get to the Pizza station. We have had a difficult time finding someone to work this station, there are a number of reasons and I'll save those stories for a page of their own. To make a long story short, we had to move some staff between campuses and I now have a full time pizza person. She has been with us for a few days now and has mentioned a few times that she is very ahppy to be here.

This morning, she is not happy. I have been told that t-shirts are available for the pizza station, but every-time I try to order them, I am informed they are out of stock. I know they have some at North Campus, and my new employee and I agreed that she should grab a shirt from there. Turns out when she dropped by to pick up a shirt, the Chef Manager there was not very nice, and told her she could not have a shirt.

I probably get at least one phone call, or email a day from the North Campus Chef Manager asking me if I can lend her product because she did not order enough. Just the day before she emailed me looking for pizza dough. So, considering how often I bail her ass out, refusing to provide an employee with a t-shirt, and being an ass about it was completely uncalled for.

My pizza girl also informs me that she is not getting enough hours with the schedule I have given her. Not an unreasonable request, just one more thing to add to the growing number of things I need to do.

Fun times my friends, fun times.

As soon as my ass hits my desk chair, I have one of my staff from our sandwich bar calling my name. Turns out, we are completely out of red onions and almost out of green peppers. And somehow, no-one noticed this yesterday. I patiently explain to my staff, that they need to be aware of how much product is on hand at all times. If someone had noticed and mentioned it yesterday, I could have called our produce supplier and had a delivery first thing in the morning. Now, I have to take time out of my day, to go and pick up produce from the local grocery store, time I don't really have. It's now just after 9:00 am, and I have not been able to do any of my normal morning work stuff, and did I mention it's cold and wet outside? 

Oh and one more thing, on my way in yesterday, I got a call that we had no tomatoes. Due to the fact that our pizza and sandwich stations are branded/franchised, we have to order from approved suppliers. Unfortunately, my deliveries are consistently inconsistent with regard to timing.  Normally, our produce order comes in early, unfortunately, everything came in late yesterday. More on that later.

Fortunately, the closest grocery store is a newly renovated store, and it's only about a 5 minute drive away. Unfortunately, when I arrive back to work, my phone is wringing off the hook. I know it's not a delivery, because I park near the loading dock, and I debate letting it go to voicemail. Call display tells me it's North Campus, so I pick up. It turns out it's my boss, they have had a number of people call in sick this week and it looks like they will be short staffed again tomorrow. As a result, they need will need my pizza person tomorrow. That's just fan-freakin-tastic

And the fun just keeps coming.

To be continued ...